Responsibilities:
- Worked closely with Marketing to plan content, organization, and media to be used in documenting software products
- Researched, organized, and wrote documentation to implement the Product Development plan
- Designed and wrote online help, Getting Started Guides, User's Guides, and FAQs for small business applications
- Maintained and improved existing documentation and help
- Worked with Development and Quality Assurance to ensure documentation accuracy, completeness, and accessibility
- Prepared documentation plans and schedules
Technical Writer - ClickAction Inc., Palo Alto (1999-2001)
Responsibilities:
- Designed and wrote Online Help, Getting Started Guides, and User's Guides for consumer applications
- Edited documents
- Tested usability of documentation, resolved errors, and made recommendations for GUI design
- Prepared document plans and schedules
Technical Writer - Centric Software, San Jose (May-October, 1999)
Responsibilities:
- Wrote major sections of Getting Started Guide, User's Guide, F1 Help, Installation Guide, and Glossary for a Collaborative Virtual Product Development (CVPD) application
- Edited documents
- Tested usability of documentation, resolved errors, and made recommendations for GUI design
Technical Writer - Hewlett Packard, Cupertino (March-April, 1999)
Responsibilities:
- Documented process for maintaining the website for NetServer driver files
- Prepared driver files for download from the web
Communications Manager - Squirrel Works, Inc., Belmont (1998-99)
Responsibilities:
- Wrote User's Guide
- Edited GUI documentation
- Wrote marketing communications
- Reviewed and evaluated competitive products
- Product testing
Education
Continuing Education:
- Presenting Data and Information, Edward Tufte
- Documenting Java for Developer Audience, UCSC Extension
- Introduction to Programming Using Java, UCSC Extension
- Completion of WinWriters LaunchPad Certificate
- Javascript, Institute of Computer Technology, Sunnyvale
- Introduction to C Programming, Foothill College
Degree Programs:
- DeAnza Community College, Technical Communications Certificate
- Iowa State University, MS, Consumer Education
- Indiana University, BS, Marketing
![[back]](PrevPage.gif){kind=small}
![[top]](top.gif){kind=small}